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Be curious
Immerse yourself in the risks that working in the department entails for your employees: For example, use the incident registration system, the RI&E, the annual appraisal and the employee satisfaction survey to determine the extent to which major events pose a risk.
Discuss risks and incidents
It is important to discuss the risks that employees face. Discuss how incidents and escalations can be prevented. Let this be a recurring theme in the team meetings and in the personal conversations.
Train your employees
Knowledge and skills are especially important for employees who are at increased risk of major events. These can be learned in a training course. The content and depth of the training must match the degree of risk re-learning, classroom training, role play, etc. Be alert to employees who do not fall within the regular training program, such as trainees and temporary workers.
Inform your employees
Inform your employees about the prevention, shelter and aftercare policy so that they know what to expect in the event of major events.
Know your employees
Show interest in the background and circumstances of your employees. This helps to pick up signals and correctly assess what support and aftercare is needed in the event of major events. A impactful home situation can also affect the employee's resilience.
Create a caring work environment
In a caring working environment, providing shelter and aftercare, identifying, monitoring and referring to professional assistance, is well embedded. This reduces the chance that a major event will lead to stress-related complaints. As a manager, you have an exemplary role in creating a caring working environment. A caring working environment is characterized by:
- attention and time for psychosocial support for healthcare professionals
- social support at work (social cohesion)
- an open, trusting and learning culture in the team
- clarity about role and working procedures
- a joint responsibility in creating and maintaining this
- recognition for high work demands
- attention to job satisfaction, development opportunities and meaning
- an attractive and safe workplace
- attention to healthy scheduling and recovery time
- room for a healthy work-life balance
- the lowest possible administrative burden
- appropriate working conditions